Thank you for visiting eCOST.com! We have thousands of exciting computer products available at very low prices. We want your first buying experience to be a good one, so we have designed the following links to help ensure a smooth shopping experience!
Please check to see that you are running a recent browser version. Our site works best with the following browsers:
If the suggestions below do not solve the problem, please contact us at: webmaster@eCOST.com. Please tell us what step in the ordering process you were at, the time of day you experienced the problem, the browser (ex. Netscape, IE, AOL, etc.), and the version (ex. 4.5, 5.0, etc.) you are using. Thank you for shopping with us!
We have two ways to order: online or over the phone with one of our sales representatives.
To place an order over the phone, please call us at Toll
Free 1 (877) 888-2678, option #1 during normal business hours and one of our
sales professionals will be happy to assist you.
There are two easy ways to check on your order: the first is to click on the Order Status
button on the upper right of each page. Simply input your order number and shipping zip code, and the status of
your order will be displayed.If your
order was shipped with a carrier that provides tracking numbers (i.e. FedEx,
UPS, etc.), then we will display the tracking number along with a link to the
carrier’s site.Simply click on the
link and the carrier’s site will provide up-to-date information re the status
of your shipment.
Online Order Status is only available for our U.S. customers at this time. However, our Borderfree
customers will receive tracking instructions in their shipment confirmation email for tracking their package
in Canada, and our Customer Service team is also available to update you.
The second method is to call our Customer Service team
during normal business hours at Toll Free 1 (877) 888-2678, option #2, and we
would be happy to update you over the phone.
Within 24 hours after your order ships, we will email you
with a ship confirmation that lists which items have shipped, and the carrier
and / or tracking number if available.
Absolutely.We use
the latest encryption technology called SSL and we are so confident that we
guarantee 100% that your online transaction with us will be secure.
eCOST.com is very concerned about your privacy. Please click here for a full description of
our Privacy Policy.
We current accept the major credit cars such as VISA,
MasterCard, Discover, American Express, Diners Club and Federal IMPAC, and
VISA/MasterCard debit cards.
Borderfree Buyers are provided payment options through our partner, Borderfree which include Visa, American Express and Mastercard.
Unfortunately, we cannot accept open account orders,
purchase orders, checks, COD, etc.
We charge sales tax on orders shipping into California, Texas and
Tennessee.
For our Borderfree Buyers, all federal and provincial taxes (if applicable) are calculated for your order when you click on the “Borderfree Checkout” button.
You can usually cancel an order within an hour of order
placement during normal business hours. Beyond that timeframe, it is very difficult for us to cancel orders due
to the rapid transfer of orders in our supply chain. The exception to this rule is that we are able to cancel orders
that have been backordered.
If you would like to cancel an order, please call us Toll
Free at 1 (877) 888-2678 or email us at cancel@ecost.com. We will try our best to cancel the order,
but cannot guarantee that we will able to depending upon where the order is at
in the credit approval, pick and ship processes.
Generally, most products can be returned within 30 days of
shipment.Very important return
policies and procedures exist, however, and we would encourage you to
familiarize yourself with our return policies and procedures prior to ordering.
We at ECOST (“ECOST”, “we” or “us”) understand that making purchases online
involves a great deal of trust on your part. We take that trust seriously, and,
as a result, we seek to ensure the security and confidentiality of your
personal information online. This privacy policy is an effort to answer your
privacy-related questions. If you have questions that are not addressed herein,
please submit them to us by sending an email to
webmaster@eCOST.com.
The purpose of this privacy policy (the "Policy") is to help you
understand what kinds of personally identifiable information we may gather
about you when you visit the ECOST Web site located at www.eCOST.com and related sub-domains (the
“Site”), how we may use that information, whether we will disclose it, and how
you can correct or update it. We note that this Policy sets forth our online
information collection and use policies under U.S. law. The Site is intended
for use by residents of the U.S. who are over the age of 18. We do not
knowingly collect personally identifiable information from children (that is,
minors younger than thirteen years of age).
If you do not agree to the terms of this Policy, you should not use the
Site. We reserve the right to update or modify this Policy from time to time,
and such changes to the Policy will be effective immediately; therefore please
bookmark this page and review it periodically to assure familiarity with the
most current version of the Policy. You can tell if the Policy has been updated
since you last reviewed it by checking the "Last Revised" date at the
beginning of the Policy.
This Policy is the sole authorized statement of ECOST's practices with
respect to the online collection of personally identifiable information and the
usage of such information. Any summaries of this Policy generated by third
party software or otherwise (for example, in connection with the "Platform
for Privacy Preferences" or "P3P") shall have no legal effect,
are in no way binding upon ECOST, shall not be relied upon in substitute for
this Policy, and neither supersede nor modify this Policy.
To assist you with your review of our Policy, we have provided answers to
questions that you may find important:
What Personal
Information We Collect
ECOST collects personally identifiable information that you specifically and
voluntarily provide on the Site or by email to ECOST. Personally identifiable
information (“PII”) is information that identifies you as a specific
individual, for example, your name, company name, account number, physical or
email address, and phone number plus other information that personally
identifies you including your industry, the number of employees at your
company, and purchase history. The Site includes both public areas, open to all
visitors, and private areas that are open only to those visitors who choose to
register. In addition, visitors can sign up on the Site to request email
newsletters and other information from ECOST. ECOST collects PII from you when
you:
-
Make a purchase
-
Create an account
-
Contact a phone sales representative
-
Are contacted by a phone sales representative
-
Subscribe to our newsletter
-
Request a catalog
-
Participate in a survey
-
Register at our website
We may use third-party advertising companies to serve ads on our behalf.
These companies may employ cookies and action tags (also known as single pixel
gifs or web beacons) to measure advertising effectiveness. Any information that
these third parties collect via cookies and action tags is completely anonymous.
If you would like more information about this practice and your choices,
click here.
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How We Use the
Personal Information We Collect
We use the PII that you provide to us in order to 1) fulfill requests for
products, services and/or information, 2) provide customer service, 3) offer
new products or services, 4) measure and improve the effectiveness of our Site
and our marketing endeavors, 5) tailor our online offerings to your
preferences, 6) administer promotions or surveys, and 7) achieve other business
purposes as permitted under applicable law.
When you make a purchase on our Site we collect credit card information
including card number, card type, cardholder name and billing address, and
expiration date, in order to bill you for purchases made through ECOST. Please
review our Credit
Card Policy for additional information.
ECOST may disclose PII to consultants, professional advisors and contractors
who perform services on our behalf, but only to the extent necessary for them
to perform such services. At times, ECOST may seek to validate the PII we have
collected via an audit by a third party designed to determine the accuracy of
and/or to update the information collected. We may also combine data that we
collect online with data collected offline (such as through purchases made
through one of our catalogs), or with data provided by other parties.
ECOST shares PII collected from our visitors and customers with our
affiliated or related companies, including its parent company, affiliates,
subsidiaries, or its parent company’s other subsidiaries.
ECOST reserves the right to release PII concerning any visitor when that
visitor is believed by ECOST to be in violation of any published guidelines for
the use of the Site, or participates (or is suspected of participating) in any
illegal or potentially illegal activity. ECOST also reserves the right to
disclose PII to comply with applicable law, in response to civil subpoenas or
discovery requests, or when we believe in good faith that disclosure is
required to protect the rights, property, safety or security of ECOST, our
visitors or the public, or to respond to an emergency.
In the event that we sell or otherwise transfer to a third party assets
related either (a) to the Site or (b) to one or more of our businesses, divisions
or affiliated companies, we reserve the right to also transfer any and all
information (including any PII) associated with the Site and/or any business,
division or affiliated company to such third party. However, all PII
transferred to such third party shall be transferred subject to the usage
restrictions contained in ECOST’s privacy policy. Please note that we are not
responsible for retracting your PII from any third parties with whom we have
shared your information pursuant to the terms of this Policy.
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Marketing
Communications: Opting Out
When you provide PII to us, including when registering to receive email
newsletters, catalog subscriptions or other information, or to make a purchase,
ECOST provides you with the opportunity to opt-out of having your information
used for marketing communications. Unless you have opted out of receiving such
communications, ECOST may use your PII to forward you, via email or mail,
advertisements concerning ECOST products, services, special promotions, surveys
or other opportunities from ECOST that we think may be of interest to you. Such
email advertisements may also concern third party companies’ products and
services, including companies in industries such as hardware and software, and
other providers of the types of products that are sold or featured on the Site.
ECOST has partnered with third parties to offer our customers and Site
visitors a variety of products and services. Other than as set forth herein, we
will not sell or lease your email address to third party advertisers to solicit
you directly. However ECOST may share PII (such as your physical mailing
address - but not your email address) with our marketing partners in order for
them to offer you additional products and services that ECOST believes may be
of interest to you. Although we only work with third parties whom we believe to
be reputable, our marketing partners may have different privacy policies and
practices than ECOST. We encourage you to review our marketing partners’
privacy policies to further understand their procedures for collecting, using
and disclosing your information. We are not responsible for the privacy practices
of our marketing partners or any other third parties. If you decide that you
would like to discontinue receiving promotional materials from these or any
third parties, please contact them directly.
Should you wish to change your preferences regarding the information that
you receive from ECOST or its affiliates, or would prefer that we not share PII
with our marketing partners, please refer to the paragraph below entitled
“Correcting/Updating Your Personal Information and Preferences.” Please note
that we are not responsible for retracting your PII from any third parties with
whom we have shared your information pursuant to the terms and conditions of
this Policy.
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Cookies
Upon visiting our Site we will assign you a unique ID in the form of a
"cookie". A cookie is a piece of information that our server places
on your computer’s hard drive, which ECOST may associate with your PII when you
log on to the site. Cookies are used for such purposes as facilitating and
personalizing your shopping and ordering experience, keeping track of your
shopping basket during your visit, helping diagnose problems with our server,
and administering our Site. We may use the information collected through
cookies for marketing purposes to inform you of special offers, better
understand your needs or answer your questions. NOTE: You can control how and whether cookies will be accepted by
your web browser, and you may remove them from your computer at any time at
your discretion.
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Web
Beacons
Some ECOST Web pages and HTML-formatted e-mail newsletters may use Web
beacons to compile aggregate statistics about website usage. A Web beacon is an
electronic image, often called a single-pixel (1x1) or clear GIF, that is
ordinarily not visible to the site visitor. Web beacons can recognize certain
types of information on a visitor's computer, such as a visitor's cookie
number, time and date of a page or image view, and a description of the page
where the Web beacon is placed. When used in an e-mail, they can tell us
whether an e-mail has been opened.
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How We Protect
Your Personal Information
To help ensure the confidentiality of your PII, ECOST seeks to use security
technology and procedures, which are reviewed periodically. We use encryption
technology and Secure Socket Layers (“SSL”) in all areas where your personal
and account information is required. This means that the personal information
you submit to us via our Site is encrypted by your computer, and then decrypted
again on our side, discouraging others from accessing your private information
during transmission. If your browser does not support SSL, or if you are unable
to establish a secure connection due to a company firewall, please call us at
(877) 888-2678 to place your order by phone.
In addition, your personal, account information, and transaction history are
kept behind our firewall.
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Correcting/Updating Your Personal Information and
Preferences
If you would like to have your PII removed from ECOST’s databases, or to
make changes to your PII or to your preferences regarding the use of your PII
for marketing purposes, please
click here. We will use reasonable efforts to comply with your request. Please
note that we may need to contact you in order to be sure that we are updating
the appropriate information. When requesting that PII be updated or that your
preferences be changed, please keep in mind that until the change is
implemented, you may still receive email and/or physical mailings from us.
Furthermore, there will be residual information that will remain within ECOST
databases, access logs and other records, which may contain such PII. The
residual information will not be used for commercial purposes; however, ECOST
reserves the right, from time to time, to recontact former customers or
visitors to the Site. Please note that we are not responsible for retracting
your PII from third parties with whom we have shared your information pursuant
to the terms and conditions of this Policy.
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Other Information
We Collect
Information About Your Computer and Your Site Activities: When a
visitor comes to our Site we collect and aggregate information about the
visitor’s computer (such as its IP address, operating system and browser
software), and click-stream information (such as the address (or “URL”) of the
Web site that the visitor came from before visiting our Site, which pages of
the Site were visited, the order in which they were visited and which
hyperlinks were clicked) for the purpose of assessing our Site traffic and the
effectiveness of our Site content, as well as to help diagnose problems with
our servers. This data allows us to improve the quality of your visit by
streamlining your ability to navigate the Site, and to develop featured
programs and content that will be of interest to our customers and Site
visitors.
Aggregated Information: ECOST may collect and aggregate demographic
information about our Site visitors. For example, we may seek to aggregate
information regarding the gender make-up, average age and range of income
levels of Site visitors in order to better service our user community. We may
use such information in its aggregated form without restriction.
Information About Corporate and Other Organizational Customers: We
may collect information pertaining solely to corporations, governmental or
educational entities, or other business or not for profit entities, such as,
for example, a company's address. We may use any such corporate information
without restriction. In an effort to better support our customers by delivering
more relevant marketing communications, ECOST will, on occasion, purchase third
party information about businesses and other entities that are our customers.
The company information we purchase may include number of employees, or annual
sales volume and company structure. This is used to customize such customers’
online/offline experience and to supplement our internal sales information to
better serve you.
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Advertisers
ECOST may use outside advertising companies ("Advertisers") to
serve advertisements on the Site. Please be advised that such Advertisers may
use cookies or other technologies to enable such Advertisers to record which
ads your browser has seen, and which Site pages you may have been viewing when
the ads were delivered.
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Sweepstakes and
Promotions
We may from time to time offer sweepstakes, contests, or other similar
promotions on the Site. Additional PII may be required in order to participate
in such promotions, so that we may, for example, verify entrants' eligibility
and identity and notify winners. Participation in such promotions is completely
voluntary. If and when we sponsor such promotions, we will post relevant
privacy information in the respective "official rules" and/or
registration areas for such promotions. That privacy information, to the extent
it conflicts with this Policy, will govern that particular sweepstakes, contest
or promotion—please remember to read it carefully.
Other companies may offer sweepstakes, contests or similar promotions
through our Site, including through the Rebates & Coupons page. ECOST is
not responsible for any such promotions offered by third parties. Please read
all related terms and conditions carefully, or contact the applicable third
party for more information. The collection and use of personal information in
connection with such promotions is governed by such third party’s privacy
policy, and not by the policies of ECOST.
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Co-branded
Sites: Links to Other Sites
The Site offers certain features that are provided and/or hosted by third
parties, but that may be presented on pages displaying ECOST’s branding. For
example, ECOST-branded pages featuring investor relations information about
ECOST may be created and operated by a third party data provider specializing
in such information. The Site may also contain links to other Web sites, or
other affiliated sites (e.g., event sponsors, or companies offering rebates or
other promotions through our Rebates & Coupons page). We are not
responsible for the privacy practices or the content of any such Web sites,
including such sites’ use of any information (such as IP number, browser type
or operating system) collected when visitors to the Site click through links to
those sites. Even though such information might not identify you personally, we
strongly encourage you to become familiar with the privacy practices of any
third party sites.
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Online vs.
Offline Practices
Please note that this Policy applies solely to our online
information-gathering and dissemination practices in connection with the Site,
and does not apply to any of our practices conducted offline other than as
expressly set forth in this Policy.
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Contacting
ECOST
Should you have any questions, please e-mail us at
webmaster@eCOST.com
The eCOST.com Privacy Policy
At eCOST.com, Inc. we are committed to protecting your privacy online. Our Privacy Policy demonstrates our firm commitment to protecting the privacy of our customers. We use the information that we collect about our customers to fulfill product and service purchases and to create a more personalized online experience.
When you shop at eCOST.com, we collect transactional information, or Personally Identifiable Information, from you such as your name, telephone number, e-mail address, billing address, shipping address, credit card or other payment information and a password. eCOST.com does not sell or rent your transactional information to others without your prior consent. eCOST.com uses customer information only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, and enhancing the user experience.
eCOST.com uses cookies to help identify you when you visit the site. The cookies contain randomly assigned user identification numbers, the country where you are located, and your name to welcome you back to the site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. Cookies MUST be enabled on your system to shop at eCOST.com.
eCOST.com will occasionally offer special contests and promotions. When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation.
At eCOST.com you can be assured that your transactional information is secure, consistent with current industry standard SSL encryption technology. The importance of security for all transactional information associated with our customers is of utmost concern to us. Our secure servers protect the information using state of the art firewall technology. All customer transactional account information is kept on a secure server.
Please be aware that our site may contain advertisements and links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linking from or to our site are not covered by the eCOST.com Privacy Policy. eCOST.com has no control over the use or disclosure of user data on other sites on the Internet and we recommend that you review the privacy policies of such sites to determine your privacy rights on such sites.
eCOST.com will remain committed to protecting your privacy online. We may change our Privacy Policy from time to time. When such a change is made, we will post the revised Privacy policy on our website so please bookmark this page and check back periodically. Any changes, corrections or updates to your transactional information can be edited during the purchase process. Questions regarding the eCOST.com Privacy Policy should be directed to comments@eCOST.com or may also be sent directly to the following address:
eCOST.com, Inc.
Attn: Privacy Policy Compliance
2555 W.190th St.
Torrance, CA 90504
button of the item that you would like to purchase and then proceed through the
online Checkout process.